Terms, Refunds and Cancellation
Effective October 9, 2026
These terms describe how Ouros Solutions LLC ("Ouros", "we") provides services. Each client engagement is governed by a signed retainer agreement. If that agreement and these terms differ, the signed agreement controls.
Services
Ouros provides automation engineering advice to life sciences companies, including lab and process automation, robotics and instrument integration, software and data workflows, and applied AI. Services are advisory: clients decide what to implement and remain responsible for their own operations, safety, and regulatory compliance.
Fees and payment
Services are billed at an hourly rate against a monthly minimum, as stated in the client's retainer agreement. The first monthly minimum is invoiced when the agreement is signed, and later invoices are issued on the 1st of each month. Hours beyond the monthly minimum are billed on the following month's invoice. Invoices are paid through a secure payment link by bank transfer (ACH) or card, and are due within the period stated in the agreement. Payments may be processed by third-party providers such as Stripe.
Refund policy
The monthly minimum reserves advisory capacity for that month and is non-refundable once the billing period has begun, except as described here. If we bill you in error, or if we are unable to provide the services covered by a payment, we will refund the affected amount in full to the original payment method within 10 business days of confirming the issue.
Disputes
If you have a question or concern about a charge, please email carter@carterallen.xyz before contacting your bank or card issuer. We respond within 2 business days and will work with you in good faith to resolve it.
Cancellation
Engagements are month to month. Either party may cancel with 30 days' written notice; email is sufficient. No new monthly minimums are billed after the cancellation date, and fees already earned through that date remain due. There are no cancellation fees.
Confidentiality and ownership
We keep client information confidential and use it only for the engagement. Work product created specifically for a client belongs to that client once paid for. Ouros claims no rights in client data, inventions, or scientific results.
Liability
Our total liability for any engagement is limited to the fees paid in the 3 months before the claim, and neither party is liable for indirect or consequential damages.
Governing law
These terms are governed by the laws of the State of California.
Contact
Ouros Solutions LLC, San Francisco, California. Email: carter@carterallen.xyz